Refund and Returns Policy

Who We Are

Our website address is https://abmmultisector.com. ABM Multisector Ltd is a UK-based e-commerce platform offering a wide range of products and services through online retail and point-of-sale systems. Our operations are governed by UK laws, and we are committed to ensuring that your shopping experience is secure, seamless, and trustworthy.

We strictly adhere to the UK Consumer Rights Act 2015 and other relevant regulations, ensuring transparency in all our policies, including refunds and returns. If you have any questions or concerns, please do not hesitate to contact us through the information provided on our website.

Overview

Our refund and returns policy is valid for 30 days from the date of purchase. After this period, we are unable to offer a full refund or exchange.

To be eligible for a return:

Your item must be unused, in the same condition as when you received it, and in its original packaging.
Certain items are non-returnable, including perishable goods (e.g., food, flowers), intimate or sanitary products, hazardous materials, and flammable liquids or gases.

Non-Returnable Items Include:

Gift cards.
Downloadable software products.
Certain health and personal care items.

To process your return, a receipt or proof of purchase is required. Please do not send items directly to the manufacturer.

Partial Refunds

Partial refunds may be granted in the following cases:

Books showing obvious signs of use.
CDs, DVDs, software, or video games that have been opened.
Items not in their original condition, damaged, or missing parts not caused by our error.
Items returned more than 30 days after delivery.

Refunds

Once we receive and inspect your returned item, we will send you an email notification regarding the approval or rejection of your refund.

Approved Refunds: A credit will be applied to your original payment method within a few business days.
Late or Missing Refunds:
- Check your bank account and credit card statement.
- Contact your bank or credit card provider as processing times may vary.
- If issues persist, please contact us at [your email address] for assistance.

Sale Items

Only full-priced items are eligible for refunds. Sale items cannot be refunded.

Exchanges

We replace items only if they are defective or damaged. To request an exchange for the same item, email us at [your email address] and send your item to [your physical address].

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, we will issue a gift certificate.

If the gift giver shipped the item to themselves to present to you later, the refund will be processed to the original purchaser.

Shipping Returns

To return your product, send it to: [your physical address].

Customers are responsible for return shipping costs, which are non-refundable.
If you are returning expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Who We Are